64 hibajee's Privacy Policy

Introduction and Scope

64 hibajee (referred to hereinafter as "we", "our", or "platform") places the highest importance on the privacy of its users. This privacy policy describes how we manage your information through our website, mobile app, and other services.

This policy applies to all registered and unregistered users of 64 hibajee. By using our platform, you are considered to have been made aware of the terms of this policy. The detailed terms of this policy are consistent with and should be read alongside our Terms and Conditions.

Information collected from you when creating an account, logging in, making deposits, withdrawals, or using any service on our platform is used only for specific purposes and is never transferred to third parties without authorization.

What information we collect

64 hibajee collects user information in various ways. The types of information collected are detailed below:

2.1 Information provided at registration

• Full name and date of birth
• Mobile number and email address
• Username and password
• Bank or mobile banking account details (for deposits and withdrawals)
• Copy of national ID card or other government-issued ID (if identity verification is required)

2.2 Information collected automatically during use

• IP address and device type
• Browser version and operating system
• Time spent on the site and list of pages visited
• Login history and transaction records
• Cookie and session data

2.3 Information received from third parties

We may sometimes obtain information from trusted third parties for the purpose of identity verification or fraud prevention. Such data collection is always conducted in accordance with applicable law.

How collected information is used

64 hibajee uses user information only for specific and legitimate purposes. Each purpose is clearly described below:

3.1 Account management and identity verification

We use the information provided at registration to create and manage your account, and to verify your identity when needed. This process is essential for preventing access by minors and ensuring the validity of each account.

3.2 Processing financial transactions

Your financial information is required to properly process deposits and withdrawals made via bKash, Nagad, Rocket, Upay, and bank transfer. This information is stored using secure encryption.

3.3 Security and fraud prevention

We analyze login and device information to detect unauthorized access to accounts, creation of multiple accounts, or any other suspicious activity.

3.4 Customer support

Relevant information is used to help our 24/7 live chat and email support team resolve your issues quickly.

3.5 Service improvement and personalization

We analyze user preferences and behavior to improve the platform experience and inform users about relevant offers.

Sharing information with third parties

64 hibajee never sells or rents users' personal information for commercial purposes under any circumstances. Information may only be shared in the limited situations described below:

4.1 Technology and service provider partners

We work with certain trusted technology partners to handle operations such as payment processing, data storage, and cybersecurity. These partners may only use information for specified tasks and are legally bound to comply with our privacy policy.

4.2 Game studios and software providers

Our game providers including Pragmatic Play, Evolution, PG Soft, and JILI may receive some technical data, but only to keep game services running without interruption.

4.3 Legal obligations

In response to a valid legal order, court directive, or request from an investigating authority, we may provide information as required by applicable law. In such cases, we provide only the information that is legally required.

4.4 Business restructuring

In the event of business restructuring such as a merger or acquisition, user information may be transferred. In that case, the new entity will be obligated to comply with the same privacy policy.

Use of cookies and similar technologies

64 hibajee uses cookies and similar tracking technologies on its website. Cookies are small text files stored on your device that help the platform remember your preferences and improve your experience.

5.1 Essential cookies

These cookies are necessary to ensure the core functionality of the website. This includes maintaining login sessions and security checks. They cannot be disabled.

5.2 Functional cookies

These cookies are used to remember your language preference, display settings, and information from previous sessions.

5.3 Analytical cookies

These collect anonymous data to help us understand how the site can be improved. They help analyze which pages are used most or where errors are appearing.

Most browsers offer controls to manage cookie settings. However, disabling cookies may limit some features of the platform.

Period and method of data storage

64 hibajee retains your information only for as long as is necessary to fulfill the original purpose for which it was collected, or for as long as required by applicable law.

6.1 Active account information

Information is retained for as long as your account remains active. Following a request to close an account, information is deleted within the legally specified period.

6.2 Financial transaction records

Transaction records must be retained for a specified period in compliance with financial and tax regulations.

6.3 Security logs

Security logs are retained for a set period to assist with account protection and fraud investigations.

6.4 Data protection methods

64 hibajee keeps user information secure at all times through SSL encryption, secure server infrastructure, and regular security audits. Access to data is granted only to authorized personnel.

User rights regarding their information

You have a number of rights over your personal information, which 64 hibajee respects and helps you exercise:

• Right to access: You can find out what information we hold about you.
• Right to correction: You can request that any errors in your information be corrected.
• Right to deletion: You can request that your information be deleted in certain circumstances.
• Right to restrict processing: You can request that the processing of your information be limited in certain cases.
• Right to object: You can object to the use of your information for specific purposes.
• Right to data portability: You can request your information in a structured, machine-readable format.

To exercise these rights, contact our support team. We provide service in both Bengali and English via 24/7 live chat and email. To learn more about responsible gaming, visit our Responsible Gaming page, which also includes information on managing your own account.

Protection of minors' information

All services of 64 hibajee are exclusively for individuals aged 21 and above. We do not knowingly collect any personal information from minors.

Age is verified at the time of registration. If a user is found to be under 21, their account is immediately closed and any collected information is deleted. If you find out that a minor has created an account, please notify our support team immediately.

Third-party services and links

Our platform has connections to third-party game providers and payment gateways. These external services have their own privacy policies, and 64 hibajee is not responsible for their data collection and usage practices.

We recommend reading the privacy policy of any third-party service before using it. When processing payments on our platform, your financial information goes directly through the secure connection of the relevant payment gateway.

Changes and updates to the privacy policy

64 hibajee reserves the right to change or update this privacy policy at any time. For significant changes, we will notify registered users via email or app notification.

Continued use of the platform after a revised policy is published will be considered acceptance of the new policy. We therefore recommend checking this page regularly. The "Last Updated" date at the top of the page indicates when the most recent change was made.

If you have any questions about this policy, visit our FAQ page or contact the support team directly via live chat.

Privacy-related contact

For any questions, complaints, or requests to access information related to this privacy policy, please contact our support team:

• Live Chat: 24/7 direct chat support (Bengali and English)
• Email: [email protected]

Our support team typically responds within 30 minutes to 3 hours. For more information about our organization, you can visit our About Us page.